Frequently Asked Questions
Everything you need to know about your Kinhank gaming and electronics experience.
What is the average shipping time for international orders?
We typically process orders within 1-3 business days. International shipping usually takes between 7 to 15 business days depending on your location and local customs processing.
Do the gaming consoles come with pre-installed systems?
Yes, our consoles come with pre-configured systems such as EmuELEC, CoreELEC, or Android TV, allowing for a plug-and-play experience right out of the box.
What is your return policy for defective electronics?
We offer a 30-day return policy for any products that arrive with manufacturing defects. Please contact our support team with your order number and video evidence to initiate a replacement or refund.
Which payment methods do you accept?
Kinhank accepts all major credit cards including Visa, Mastercard, and American Express, as well as secure payments through PayPal and Klarna.
Are the consoles compatible with 4K resolution?
Most of our latest models, including the Super Console X series, support 4K HD output. Please check the specific product specifications to ensure your TV or monitor is compatible.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your shipment's progress in real-time.